As reported yesterday, many players did not get their Grand Prize item for the No Crime Like The Present holiday event. Today, Zynga Customer Support posted Auld Sang Lyne Grand Prize Item and updated it to inform players who obtained a Level 5 Tree and did NOT receive the Auld Lang Syne that they need to submit a Customer Support ticket to get credit. I guess this funny sounding weapon even confuses Zynga as they are not quite sure what to call it or how to spell it. They have 2 different versions in their post. The title isn't even close to what it's called in the game. No wonder there are problems!
Create a Zynga Customer Support Ticket on this blog. The fastest way to do this is to use the Live Chat feature if it is available. For instruction, read Zynga Live Chat and look for the image shown below. It's not always available but if you see it, jump on it.
Mafia Wars Loot Lady Fan Page. Kat Jensen posted some transcripts as well.