UPDATE: The Live Chat feature is no longer present 24/7. When it's available, the steps below will apply. When it's not, there will be no option for it on The Customer Support page. There are no set times so you need to keep checking until it's there. It's not always on the same page so you need to navigate around Customer Support and look for the first image shown below.
I didn't put much thought into trying out the new Live Chat feature and had to come up with a random problem pretty fast. I was surprised by how quickly I was connected with a Customer Service Representative. Since Zynga has turned into Skill Point Fascists, I wanted to find out if the number of skill points we can receive from mystery bags has changed. I heard a rumor that you now get 1 to 5 instead of 5 every time skill points are rewarded from mystery bags. I also asked him why Zynga doesn't want us to have so many skill points. I already knew the answer to this question but wanted to add some substance to my chat session. Here is a walk through of my experience and how you can use this feature too.
1. Go to the Zynga Customer Support Page and click on "Chat Now".
(original image owned by Sony Pictures)